Paying for Your Order
All merchandise prices on the gcioutdoor website are presented in U.S. dollars (USD).
The payment methods available to you will be shown during the checkout process. Depending on the transaction and payment-provider availability, these may include:
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Visa
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Mastercard
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Maestro
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American Express
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JCB
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Diners Club
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Discover
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Other payment options displayed at checkout
The checkout page provides the final list of payment methods available for your particular purchase.
Information Required at Checkout
When completing an order, please make sure your billing, delivery, and contact details are accurate.
Payment and billing information may be reviewed by the applicable payment provider as part of transaction processing and security verification.
Submitting an order does not by itself guarantee that the payment has been completed. The transaction must first receive the required authorization from the applicable payment provider or financial institution.
How Transactions Are Verified
Your payment may undergo automated verification, authorization, or fraud-prevention checks after checkout.
Depending on the result of these checks, a transaction may be approved immediately, declined, placed on hold, or require additional verification.
Because authorization decisions are made by the relevant financial institution or payment service, we cannot guarantee approval of any particular payment method.
If a transaction cannot be successfully authorized or presents a reasonable security concern, we may postpone processing, reject, or cancel the related order where permitted by applicable law.
Protecting Payment Details
Payments may be processed through Shopify and other third-party payment providers that use security measures designed to protect transaction information.
We do not intentionally retain complete card numbers or card security codes in our ordinary store records.
Please also protect your own payment credentials and never send complete card information, CVV/security codes, passwords, or similar sensitive details through email.
Temporary Card Authorizations
Depending on your payment method, your bank or card issuer may place a temporary authorization amount against your account when an order is submitted.
Such an authorization may appear before the transaction is fully settled and does not necessarily mean that a final charge has been completed.
The release or settlement of an authorization is controlled by the relevant financial institution and may take different amounts of time depending on the payment method.
Taxes and Checkout Charges
Where required by applicable law, sales tax will be calculated and collected during checkout.
The applicable tax amount can vary based on factors such as the delivery destination and the items included in the order.
The final order total, including applicable taxes and other checkout charges, will be presented before you submit payment.
If a Payment Does Not Go Through
If your transaction is declined, first check that your billing information matches the information associated with your payment method and that the card or other payment method is valid.
If the problem continues, your card issuer or payment provider may be able to provide more specific information about the decline.
You can also contact our support team for assistance with store-related payment questions.
For security purposes, never include complete payment-card numbers, passwords, authentication codes, or other sensitive credentials in your support message.
Payment and Order Cancellation
If you want to cancel an order, contact us as soon as possible.
A cancellation can generally only be processed before the order has been shipped and while fulfillment can still be stopped. Once the package has left our fulfillment process, the applicable return procedure will apply instead.
How Refunds Return to You
When a refund is approved, we normally send the funds back through the original payment method used for the purchase.
For an approved returned item, we generally process the refund within 5–10 business days after the merchandise has been received and reviewed.
The time between refund issuance and the funds appearing in your account is determined by the relevant bank, card issuer, or payment provider and may take additional time.
Payment Support
For questions involving billing, payment authorization, transaction status, cancellations, or refunds, please contact our team.
Email: support@outlandcempa.shop
Phone: +1 (215) 497-2894
Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago)
Merchant Information
Brand/Store Name: gcioutdoor
Contact Email: support@outlandcempa.shop
Phone: +1 (215) 497-2894
Physical and Return Address:
434 Southwestern Dr
Rockwall, TX 75087
United States
Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago).