Our Return Window
If an eligible purchase does not work out, you can contact us to request a return or exchange within 30 days from the date the package was delivered.
Please reach out before shipping anything back. Once we have reviewed your request, we will explain the next steps and provide the return instructions that apply to your order.
For approved returns and exchanges covered by this policy, we provide the applicable return shipping arrangement at no additional cost, such as a prepaid shipping label.
Conditions for Returned Products
To help us process a return, the merchandise should be returned in substantially the same condition as when it arrived.
Where reasonably available, please include the original packaging, product components, tags, instructions, and other materials supplied with the purchase.
You may reasonably examine a product before deciding whether to keep it. However, damage, excessive wear, missing parts, or deterioration resulting from use beyond ordinary inspection may affect eligibility for a refund, subject to applicable law.
Items Excluded From Change-of-Mind Returns
Some products are not eligible for a standard change-of-mind return because of their nature or how they are sold.
These may include:
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Personalized or specially made products
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Clearance or final-sale merchandise
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Gift cards
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Certain opened personal-use or hygiene-related products
These exclusions do not affect rights that may apply when merchandise is defective, incorrectly supplied, or otherwise covered by mandatory consumer protection requirements.
Problems With Your Order
If an item arrives with damage, a defect, missing components, or does not correspond with what you purchased, please contact us as soon as possible.
We may ask for photographs, order information, product details, or other evidence that helps us understand the problem.
When a return is approved because of a damaged, defective, incomplete, or incorrect order, we will provide an appropriate return shipping solution without additional return shipping cost to the customer.
How Refunds Are Handled
After an authorized return has been delivered to us, the merchandise may be reviewed to confirm that it satisfies the applicable return requirements.
If the return is approved, the refund will normally be sent back through the payment method used for the original purchase.
We generally aim to process approved refunds within 5–10 business days after the returned merchandise has been received and reviewed.
Once we have initiated the refund, the customer's bank, card issuer, or payment provider may need additional time before the funds appear in the account.
Changing or Canceling an Order
If you no longer want an order, contact us as quickly as possible and request cancellation before the package has been shipped.
We cannot guarantee that a cancellation can be completed once an order has entered fulfillment or has been handed to the carrier.
If the package has already been dispatched, the applicable return procedure will generally need to be followed instead.
Return Instructions
Please do not mail merchandise directly to our business address without first receiving authorization from our support team.
For an approved return, we will provide the destination and shipping instructions applicable to your specific order.
Contact Our Team
For help with a return, exchange, refund, damaged merchandise, incorrect order, or cancellation request, please contact us.
Email: support@outlandcempa.shop
Phone: +1 (215) 497-2894
Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago)
When contacting us about an order, including the order number will help us locate the purchase more efficiently.
Merchant Information
Brand/Store Name: gcioutdoor
Email: support@outlandcempa.shop
Phone: +1 (215) 497-2894
Physical and Return Address:
434 Southwestern Dr
Rockwall, TX 75087
United States
Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago).