Where We Deliver
gcioutdoor currently serves customers within the United States. At this time, orders cannot be shipped to destinations outside the United States.
Standard delivery is provided free of charge on U.S. orders.
Preparing Your Purchase
After an order has been submitted and the payment has been successfully confirmed, we generally need 1–2 business days to prepare the merchandise for shipment.
Order preparation normally takes place on business days, so weekends and applicable U.S. public holidays are not included in this estimate.
During periods of increased order volume or other unusual circumstances, preparation may occasionally take longer.
Estimated Arrival
Once the package leaves our fulfillment process, standard carrier transportation generally requires approximately 4–6 business days.
The estimated timeframe from purchase to delivery therefore depends on both order preparation and carrier transit.
Please treat these timeframes as estimates rather than guaranteed arrival dates. Weather, transportation interruptions, carrier delays, seasonal demand, and address-related issues can affect the actual delivery date.
Shipment Updates
When your package has been dispatched, available tracking information will be sent to the email or other contact information associated with your order.
A tracking number may initially show limited or no activity while the carrier is waiting to complete its first scan. Please allow some time for the carrier's tracking system to update.
Providing the Correct Address
Please check your delivery details carefully before submitting your order.
If you discover an error after checkout, contact us immediately. We can attempt to update the information if the order has not yet been shipped, but an address change is not guaranteed once fulfillment has begun.
Customers are responsible for providing a complete and deliverable address. Where permitted by law, we are not responsible for delivery problems caused by incorrect or incomplete information supplied at checkout.
Stopping an Order Before Shipment
If you no longer wish to receive an order, contact our support team as soon as possible to request cancellation.
We can only consider cancellation requests while the order remains eligible to be stopped before dispatch. Once the package has been shipped, the order will generally need to be handled according to our Refund Policy.
If Something Goes Wrong During Delivery
Please contact us if your package arrives with visible damage, missing merchandise, or other delivery-related problems.
If the carrier's tracking information shows an unexpected delivery status or indicates that the shipment cannot be located, provide us with the order and tracking details. We can then review the available shipment information and determine what assistance may be appropriate.
For damaged merchandise, photographs of the package and affected items may be requested.
Taxes at Checkout
Where sales tax is required under applicable law, the relevant amount will be calculated and collected during checkout.
The applicable tax amount will be shown as part of the order total before payment is completed.
Shipping Assistance
For questions concerning delivery, tracking, processing time, address corrections, cancellation requests, or shipment problems, please contact our customer support team.
Email: support@outlandcempa.shop
Phone: +1 (215) 497-2894
Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago)
Please include your order number when contacting us about an existing purchase.
Merchant Information
Brand/Store Name: gcioutdoor
Contact Email: support@outlandcempa.shop
Phone: +1 (215) 497-2894
Physical and Return Address:
434 Southwestern Dr
Rockwall, TX 75087
United States
Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago).